VALUES

Approaching each job with an attitude of ‘Professional, Positive and Prepared’

Professional

means:

Provide an accurate and reliable record of what is expressed and said.

Arriving early to familiarise to the environment and aim to be set up and ready to go 20 minutes before the event starts.

Clearly communicate and promptly deliver within agreed timeframes.

To both blend in and be discrete as well.

Ensure laptops and equipment are reliable to carry out the assignment, paying heed to health and safety, GDPR and any other required policies or procedures.

Be impartial, take unbiased notes and keep all information confidential.

Positive

means:

Striving to match needs and requirements putting you, the client, first.

Aiming to constantly improve skills and develop; learning from experience and the feedback of others.

To overcome unforeseen obstacles in a calm, efficient and confident manner.

Prepared

means:

Liaising with you before the event to clarify requirements for the notes and run through any practical arrangements.

Doing ‘prep’ e.g. reading through any resources and content that are made available in advance in order to:

- Understand the requirements and aims of the session.

- Become familiar with context and any technical or commonly used terms.

STORY

Notetaking Services started in 2010 and specialises in notetaking for deaf people and clients who require notes for communication support. Since then the service has widened to provide for a range of individuals and organisations with a variety of requirements. This includes minutes, transcripts, captions or records of discussion.

About me, the notetaker

Having worked in administration at City Lit Centre for Deaf Education, I trained as a Notetaker and qualified through the CACDP Level 2 in Electronic Notetaking in 2007.

In 2010 I became an independent notetaker and set up Notetaking Services to provide communication support via notetaking for deaf and hard of hearing students and employees. I also taught the notetaking course at City Lit between 2010 and 2014 as an employee.

Through updating my skills and CPD and being registered with the Association of Notetaking Professionals, I am committed to constantly improving my skills and professionalism.